ITIL Intermediate CSI

ITIL^® Intermediate CSI certification or ITIL^® Intermediate Continual Service Improvement certification is designed to improve planning and optimizing skills in learners that is required for IT services in organizations. It also helps learners to measure and analyze their continual improvement processes using the key performance indicator and success factors. the course also help in gaining

Eligibility:

• Successful completion of ITIL^® Foundation certificate and achieve the 2 Credits.
• Basic IT literacy with work experience of 2 years in IT industry.
• Complete the required hours of CSI training.

Course Structure:

• Introduction
• introduction to CSI
• Continual Service Improvement Principles
• Continual Service Improvement Processes
• Organizing for Continual Service Improvement
• Organizing for Continual Service Improvement – 2
• Technology Consideration
• Implement Continual Service Improvement
• Challenges, Critical Success Factor and Risks
• Summary Case Studies Exam Preparation and Directed

Training Structure

The Intermediate CSI Certification training is a minimum 21 hours professional training which you can attend through classroom or e-learning base with any accredited institution or training providers. Our highly professional tutors and